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FAQ

General FAQs

1. What makes Piot Solutions different from other EV charger companies?

Piot Solutions stands apart through complete in-house design and development. We control:

  1. Product Architecture
  2. Hardware Design
  3. Firmware Development

This ensures superior reliability, faster innovation, and unmatched serviceability compared to typical market players who depend on third-party components.

Yes. All our EV chargers are designed, developed, and engineered in-house, enabling full control over quality, performance, and upgrades.

Since we own the complete technology stack, we provide end-to-end service support, including:

  1. Remote diagnostics
  2. Firmware updates
  3. Hardware servicing
  4. Component-level issue resolution

This eliminates dependency delays and ensures faster problem resolution.

Products & Solutions

4. What EV charging solutions do you offer?
  • We offer a complete range of AC EV charging solutions, designed and developed in-house, ensuring flexibility, reliability, and seamless integration.

Our solutions can be customized to meet the specific functional requirements of:

  • OEMs
  • Fleet operators
  • Charge Point Operators (CPOs)
  • Institutions and commercial establishments

🔹 Our Offerings

  1. AC EV Chargers
    • Home AC Chargers ( 3.3 KW,7.4 KW, 11 KW, 22 KW )
    • Public AC Chargers (Bharat AC Chargers – 3.3 KW, 10 KW|Type2 Chargers – 3.3 KW,7.4 KW, 11 KW, 22 KW | 22 KW Hybrid Chargers)
    • Portable EV Chargers (3.3 KW, 7.4 KW Available)
  2. Charging Management System (CMS)
    A fully in-house developed platform for monitoring, control, analytics, and network management.
  3. Battery Health Monitoring Solutions
    Advanced tools to track battery performance, usage patterns, and lifecycle health.

Yes, our chargers support standard EV protocols and are compatible with most electric vehicles using Type 1 and Type 2 connectors.

Type1- Electrical Socket with all safety features for 2W,3W chargers and Portable Chargers.

Type2- IEC 62196, Compatable with all 4-wheelers ans select 3-wheelers.

 

Yes, chargers can be started, stopped, and monitored remotely via the CMS and Mobile Application .

ICHARGE24X7 is CMS developed by PIOT Solutions.

Our AC chargers are available in multiple configurations such as 3.3 kW, 7.4 kW,11 KW and 22 kW suitable for both residential and commercial applications.

11 KW and 22 kW chargers are available with multiple Connectors , simultanious charging upto 3 vehicles can be done.

Our 22 kW Hybrid Charger is designed for maximum flexibility and can be configured based on site and user requirements.

🔸 Connector Options (Choose any combination)

You can select from the following connectors:

  • 3.3 kW Gun
  • 7.4 kW Gun
  • 16A Socket
  • 32A Socket (unique offering)

Output Configuration

The charger can be configured with:

    • 2 Outputs,  or
    • 3 Outputs

allowing simultaneous or optimized charging based on load management.

🔸 Popular Configurations

✔ 3 Gun Configuration

      • 3 × 7.4 kW Guns

✔ 2 Guns + 1 Socket Configuration

      • 2 × 7.4 kW Guns
      • 1 × 16A Socket

✔ Advanced Configuration (Optional)

    • Option to include a 32A Socket — a first-of-its-kind flexible feature, enabling higher capacity socket-based charging.

Yes. Being fully in-house designed and developed, Piot Solutions Pvt Ltd offers:

  • Flexible connector combinations
  • Custom power distribution logic
  • Site-specific configuration based on usage patterns (fleets, public, OEMs)
  • Supports multiple vehicle types
  • Enables simultaneous charging
  • Optimizes infrastructure cost
  • Future-ready with flexible connector mix

Service & Support

9.Do you provide installation support?

Yes, installation is supported through trained professionals ensuring safety and compliance.

Typically 12–24 months depending on product type.

We are committed to lifetime service support for all our products

Our goal is to ensure uninterrupted charging operations. If an issue is not resolved within 24 hours, we provide a backup device until the original issue is fixed.

 

  • Immediate remote diagnostics
  • Component-level issue resolution
  • Quick firmware fixes (if applicable)
  • On-site support when required

Because everything is in-house, resolution is significantly faster than industry standards.

ssues can be reported through multiple convenient channels:

  • Mobile App / CMS
  • Customer Support Team
  • Email
  • WhatsApp

Once an issue is reported:

  1. A service ticket is generated
  2. Remote diagnostics are initiated
  3. The issue is resolved promptly through remote or on-site support

service@piotsolutions.com

Safety , Protection & Customisation

15. What safety protections are built into the product?

We provide best-in-class safety features to ensure reliable, secure, and uninterrupted EV charging. Our chargers are equipped with:

  • Overcurrent Protection
  • Over/Under Voltage Protection
  • Earth Fault Protection
  • Leakage Protection
  • Surge Protection
  • Over-Temperature Protection

All safety mechanisms are intelligently integrated for real-time monitoring, fault detection, and rapid response, ensuring maximum safety for users and infrastructure.

As all our products are designed and developed in-house by Piot Solutions Pvt Ltd, we offer the flexibility to customize safety thresholds and protection ranges based on specific requirements of:

  • OEMs
  • Fleet operators
  • Charge Point Operators (CPOs)
  • Institutional customers

 

This enables optimized performance across diverse operating conditions and use cases.

 

Yes, our products are specifically engineered for Indian grid conditions, including voltage fluctuations and environmental factors.

Yes, chargers from Piot Solutions Pvt Ltd are OCPP compliant, ensuring seamless interoperability with industry-standard platforms.

They support standard communication protocols such as OCPP, enabling:

  • Integration with third-party CMS platforms
  • Flexibility for network operators and CPOs
  • Scalable deployment across charging networks

This ensures that our chargers can operate both with our in-house CMS as well as external systems, based on customer requirements.

We provide flexible and fully customizable EV charging solutions to meet the diverse needs of OEMs, fleets, and network operators.

Yes, we offer:

  • Feature customization tailored to specific operational requirements
  • Branding and white-label solutions for OEMs and partners
  • Seamless integration with existing platforms and systems

Others

19. Can chargers be deployed in bulk?

Yes, our solutions are scalable for large deployments across multiple locations.

Yes, smart load management ensures optimal power distribution across multiple chargers.

info@piotsolutions.com/ 8977743411

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